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  1. Dahua Overseas Call Center
  2. Video Intercoms
  3. VTH

VTH

  • In the analog system, the VTH cannot get power on on a single bus
  • The distributor cannot supply power to the VTH or the power supply is abnormal
  • The screen freezes when the VTH calls or monitors the VTO
  • Analog VTH shows blue screen of death when monitoring VTO
  • When the VTO is talking with the VTH, the video on the VTH freezes or there is no video
  • The analog VTH is connected to the networked controller, calling and unlocking functions are normal while there is no video
  • When the VTH calls VTS, we cannot hear the sound of the VTH from the VTS side
  • The VTH is connected to the detector and alarms as soon as it is armed
  • When the VTH is connected to the detector, no alarm will be generated
  • We can see the image from VTH or management unit, but the door cannot be unlocked
  • The VTH or management unit cannot unlock the door phone remotely
  • The digital VTH is online while the registration shows offline, and it cannot be called
  • VTH cannot be added with VTO
  • The status of analog VTH changes between online and offline frequently
  • The analog VTH is offline
  • After the platform checks the card successfully, the door cannot be opened on the device.
  • In the analog system, the VTH cannot get power on on a single bus.
  • The distributor cannot supply power to the VTH or the power supply is abnormal.
  • The screen freezes when the VTH calls or monitors the VTO.
  • Analog VTH shows blue screen of death when monitoring VTO.
  • When the VTO is talking with the VTH, the video on the VTH freezes or there is no video.
  • The analog VTH is connected to the networked controller, calling and unlocking functions are normal while there is no video.
  • There is no video when the VTO intercoms with VTH (or VTS) or the VTH (or VTS) monitors the VTO.
  • When the VTH calls VTS, we cannot hear the sound of the VTH from the VTS side.
  • When the one-key alarm is connected to the U8000 platform or others, the sound on the platform side is normal, but the device side receives noise.
  • The VTH is connected to the detector and alarms as soon as it is armed.
  • When the VTH is connected to the detector, no alarm will be generated.
  • We can see the image from VTH or management unit, but the door cannot be unlocked.
  • The VTH or management unit cannot unlock the door phone remotely.
  • The digital VTH is online while the registration shows offline, and it cannot be called.
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